Masters Program in Business Administration (MBA) Specializations :- Total Quality Management Note: 1. Solve any 10 Questions. 2. Use analytical description where required. 3. Cite references used if any while proposing solution to any question. Q 1 ) Consider a company involved in testing the strengths of components. Currently 50 engineers are working in the company. Explain briefly the steps that the company should take to implement ISO 9001:2000 based quality system and obtain the certificate from a certifying agency ? Q 2) Enumerate any 8 key organization benefits achievable on implementing ISO 14001 based system.
Q 3) What are the global benefits of environmental management system? Discuss-in detail ? Q 4) What are the different ways of receiving customer feedback? How are the feedback used? Q 5) A writer on quality has proposed statement on quality is the only issue for organizational Survival.? Discuss the statement in the light of the challenges facing contemporary organizational ? Q 6 ) Comment on the following statement a) “Employee satisfaction must be the top priority which leads to customer satisfaction” b) “Price alone is not the only aim of the product.
Product and service count for its success” c) “Recognition and award systems lead to motivation” Q 7) What are the different ways of receiving customer feedback? How are the feedback used? Q 8 ) What is the concern of most consumer? Is it price of the product or service? Explain in detail.? Q 9 How does the conceptual approach to ISO 14001 differ from ISO 9001 Q 12 ) Enumerate any 8 key organization benefits achievable on implementing ISO 14001 based system. Q 13 ) Explain the need for the quality systems in an organizations ? Q 14 ) List out the barrier of TPM implementations ?