Introduction: increasing customer service standards is considered highly important to companies consumers prefer to shop or use services from companies that have highly quality customer service. in this section have discussed about uniliver company’s customer service. Uniliver customer service analyst salaries: unilever customer service analysts earn $40k annually. This is $2k more than career bliss average customer service analyst salary and $21k less than the average uniliver employee. 40k average customer service analyst salary… $61k average salary at unilever Institute of customer service: unilever also turned to the institute of customer to develop a set of service standards that would from the pillars of the learning framework, and to create a programmer personal development to help stuff deliver these standards. Excelling in customer service: bran will always be a nebulous term. Although recent research shows that it can be responsible for nearly 15% of total worth.
Cultural shift: external accreditation is a key aspect of the new customer service ethos at unilever and the foundation certificate is designed as on entry route into the institutes’ professional awards. Customer service training program: under a customized training program uniliver is leadership to help veterans gain the tools and opportunities they need to perform services for the unilever customer development organization.
Customer development: very strong interpersonal and analytical skills. A strong customer focus and the ability to develop strategies to meet the needs of customers and unlever business.. Practical creativity that focuses on results.. Conclusion: unilever company is one of the biggest company in the world. It has a good reputation about its customer service. Customer service systern of unilever is good but it needs of unilever modification. it they develop something it would became a very good.