In conclusion, I have found that TQM can be a powerful tool for using employee creativity, reducing costs, and improving service to customers and the public. However, the concept of TQM was weak and the quality of many products was still poor in China, and the implementation of TQM is not always a worthwhile investment. So I disagree that no business can succeed without the TQM system. It is not necessary for every business to use TQM, especially in China business environment. If it is implemented properly, TQM can keep an organization at the leader in the international market.
If managers stick to planning and implementing TQM carefully, it can become easier to make the company successful year after year. In conclusion, I have found that TQM can be a powerful tool for using employee creativity, reducing costs, and improving service to customers and the public. However, the concept of TQM was weak and the quality of many products was still poor in China, and the implementation of TQM is not always a worthwhile investment. So I disagree that no business can succeed without the TQM system.
It is not necessary for every business to use TQM, especially in China business environment. If it is implemented properly, TQM can keep an organization at the leader in the international market. If managers stick to planning and implementing TQM carefully, it can become easier to make the company successful year after year. Xerox is committed to providing world-class products and services to our customers. This commitment requires developing a diverse and global network of benchmark suppliers.
Xerox Supplier Relations is our web site dedicated to Global Supplier Relationship Management. Here you will find the latest information which is designed to be simple and consistent. We hope this web site serves you, our supplier community, by providing a centralized location for information to assist you in conducting business with Xerox. All Xerox suppliers are expected to develop and maintain an environment where Total Quality Management principles are practiced to achieve high levels of customer satisfaction.
Xerox requires suppliers who provide products and services to do so in a manner that not only assures 100% compliance to contracts and specifications but also assures customer satisfaction. This must be accomplished in an environment of continuous improvement with a “zero” defects philosophy. Our goal is to purchase products and services from those suppliers who practice Total Quality Management as a means to achieve world-class benchmarks and meet or exceed Xerox requirements for quality, cost and delivery.
Xerox is committed to developing business relationships with suppliers who support these initiatives as well as assure Xerox satisfaction in the performance of these products and services. Further information can be found within Quality Standard xw1001, which provides a more detailed overview of the Xerox / Supplier support program and our mutual obligations for achieving quality goals. 1. The Xerox corporation focuses on benchmarking, a reduced supplier base, and leadership teams as a way of producing Total Quality Management.
Benchmarking is a “standard or point of reference in measuring or judging quality, value, etc. ” (Webster, 1979). Xerox looks at what the competition is doing and sets a level of quality and value that all of its products are compared against. These levels of quality are also used by other companies because of Xerox’s excellent standards. Once the standard that has been set is met then a new and higher standard is set so that the company is continually striving to do better and have a higher quality product. . Xerox is using in its strive for TQM is to reduce its supplier base. Xerox has gone from individual suppliers for each of the different manufacturing facilities to a consolidated group of suppliers for all of the manufacturing facilities (Evens-Correia, 1991). This has drastically cut the amount of suppliers needed which increases accountability of the suppliers to get the materials to Xerox on time and it decreases some overhead costs because of shipping reductions and economies of scale discounts.
There are a reduced amount of people needed in overseeing the ordering process from the suppliers which allows for a decrease in positions and less of a chance for error. 3. Xerox uses to help in Total Quality Management is leadership teams. Leadership teams are a new concept that many companies are adapting. These teams consist of a group of people with different areas of specialty. The main functions of the teams are to produce a product for the lowest possible cost with the highest quality.
These teams can have jobs that range from finding ways to cut costs all the way to how to handle difficult employees and anything in between. Outcome: 1. Xerox has won the Baldrige Award as well as a few other awards. The Baldrige Award “has come to signify a standard of excellence in total quality management, and the practices and achievements of each year’s award winners have been examined with considerable interest” 1. The workers want to take part in different and more activities because of a sense of competition to come up with the best ideas and pride in the work the team has done.
These are the kind of employees that help make a corporation become a success and stay a success. 2. Xerox does surveys to customers, stockholders and employees as part of this research. These surveys are mailed out to the respective people and ask questions about the satisfaction of the products and ask about improvements that can be made to the products. Response were very positive and customer happier with Xerox than ever after the implementation of TQM. The corporation’s total program Xerox accompanying corporate governance Xerox.